I started with research — user interviews and field observations with caseworkers, lawyers, investigators, and families to understand real-world constraints in high-stress environments. That research surfaced three core problem areas: communication, adherence, and accessibility. It also validated Android as the right platform based on actual device usage among the target population. From there, I defined product strategy and led UX, UI, and branding for the mobile application. The product included secure messaging with push notifications, self-managed contact information, interactive to-do lists tied to court requirements, dynamic calendars, and a location-based service directory. This wasn't a typical consumer app. I designed for families facing instability, limited technical literacy, and high stress — prioritizing clarity over aesthetics, building for intermittent connectivity, and using interaction patterns users already understood. The messaging system worked when phone numbers changed. Task lists made court requirements understandable, not just visible. The service directory reduced friction during crisis moments. I also architected the product as part of a future ecosystem rather than a standalone tool — establishing scalable branding and technical foundations for additional public service applications.